Privacy Policy
Effective Date: April 16th, 2024
Services and Scope
Orion Software, LLC and its subsidiaries collect, use, and disclose personal information through their Platform, which includes websites, mobile applications, APIs, kiosks, and related services. This policy explicitly excludes job applicants, employees, and delivery partners.
Users agree to this policy's terms by accessing the Platform.
Updates to Privacy Policy
Orion Software may modify this policy and will post changes with an updated effective date. Material changes trigger additional notice through Services or other legally required means. Continued use after updates constitutes acceptance; users may close accounts to object.
1. Personal Information We Collect
1.1 Data Provided Directly by You
Contact and Profile Information: Name, phone, email, and address collected during account creation or communication. Used for account personalization, customer service, order fulfillment, and marketing communications.
Payment Information: Credit card, debit card, or gift card details processed to complete transactions and detect fraud.
Transaction Information: Items purchased, timestamps, special instructions, and loyalty program data collected to fulfill orders, prevent fraud, and personalize experiences.
Communications and Content: Emails, phone calls, chat records, surveys, and sweepstakes entries used for customer support, safety, service improvement, and analytics.
Other Information: With permission, we access photos, contact lists, and device information for sharing features. Sellers provide government-issued identification for age verification.
1.2 Information Generated and Automatically Collected
Device and Software Information: IP address, browser type, device identifiers, operating system, and timestamps collected to diagnose problems, serve personalized advertising, and analyze usage trends.
Usage Information: Pages visited, links clicked, email engagement, and multi-device access tracked to improve services and evaluate marketing effectiveness.
Analytics: Third-party tools like Google Analytics measure traffic and demographics.
Location Information: Collected via GPS, WiFi triangulation, IP approximation, and Google Maps API. Used for content customization, delivery facilitation, fraud prevention, and analytics. Mobile users can opt-out through device settings.
Tracking Technologies: Cookies, web beacons, scripts, and mobile SDKs collect data to remember preferences, identify across devices, monitor effectiveness, diagnose problems, and prevent fraud.
1.3 Data from Other Sources
Third-party sites sharing information include social networks like Facebook and Google when users log in or share content. Data received depends on those third parties' policies and your privacy settings on external platforms.
2. How We Use Your Personal Information
2.1 Provide, Maintain, Improve and Develop Services
Personal information enables account creation, order fulfillment, custom content delivery, analytics, and feature development.
2.2 Maintain Safety, Stability and Security
Information supports fraud detection, technology troubleshooting, security investigations, and risk assessments.
2.3 Communications and Support
Service-related emails and messages inform users about account verification, feature updates, and technical notices.
2.4 Advertising and Marketing
Information personalizes promotions, rewards programs, surveys, and campaigns. Multi-device identification and campaign effectiveness measurement also occur.
2.5 Legal and Regulatory Requirements
Compliance with laws and corporate reporting obligations may require personal information use.
2.6 Enforce Rights
Information monitors and investigates violations of our Terms of Use and enforces our agreements with third parties.
4. Control Over Your Personal Information
Profile Settings: Update information in the Account section at any time.
Device Access and Push Notifications: Device settings control location access and push notification permissions. You may withdraw permission for the app to access your location data through device settings, though IP-based approximation continues.
Communication Preferences: Unsubscribe links in promotional emails allow opt-out. Service-related communications cannot be declined. SMS/MMS preferences are adjustable in Account settings.
5. How We Store and Protect Your Information
Data Storage and Transfer: Information is stored and processed in the United States. Non-U.S. users consent to U.S. transfer. If you are located in the European Union, we may transfer information to a country that does not have the same data protection laws.
Security Measures: Physical, administrative, and technological safeguards protect information integrity. No system is impenetrable. Users must change passwords frequently, use secure browsers, and report compromised credentials to us immediately.
6. Children's Personal Information
The Platform is not directed to children under 13. Inadvertently collected information from minors is deleted promptly. Report suspected collection to info@orionsoftware.co.
7. Third-Party Websites
This policy does not apply to linked third-party websites, plugins, or applications. Consult their privacy notices for their practices.
8. Region Specific Disclosures
California: Additional disclosures available in our California Privacy Notice.
Nevada: Chapter 603A permits opt-out of information sales. Submit requests to info@orionsoftware.co with subject line "Nevada opt-out."
9. Contact Us
Note: Email communications lack secure encryption. Sensitive information should not be included in correspondence.
Questions about this policy?
Reach us at info@orionsoftware.co and we'll respond within 24 hours.